Terms of Service

Last updated: 22 June 2026

These Terms of Service ("Terms") govern your access to and use of the ClearTask task management platform and related services (the "Service") operated by ClearTask ("ClearTask", "we", "us", or "our"). The Service is available at app.cleartask.com.au.

By creating an account, accepting an invitation, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

1. Acceptance of terms

If you use the Service on behalf of a business or other organisation, you represent that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.

If you are accepting these Terms on behalf of personnel in your organisation, you are responsible for ensuring they comply with these Terms and for all activity occurring under accounts associated with your organisation.

We may update these Terms from time to time. We will publish the updated Terms on this page and update the "Last updated" date. Material changes will be notified through the Service or by email where appropriate. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

2. Description of service

ClearTask is a cloud-based software-as-a-service platform that helps teams assign work, manage tasks and standard operating procedures, send reminders and notifications, track completion, and maintain audit records. Features may include, without limitation:

• task creation, assignment, prioritisation, and recurrence;
• team and department management across locations;
• file attachments and proof-of-completion uploads;
• email and push notifications for assignments, reminders, and overdue tasks;
• announcements, reporting, and audit logs; and
• role-based permissions and organisation settings.

We may add, modify, or discontinue features at any time. We will use reasonable efforts to avoid materially reducing core functionality of paid features during a subscription term, where applicable. The Service is provided on an "as available" basis as described in Section 10.

3. User accounts and responsibilities

Registration

To use the Service, you must create an account or accept an invitation to join an organisation workspace. You agree to provide accurate, current, and complete information and to keep your account details up to date.

Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@cleartask.com.au if you suspect unauthorised access.

Organisation owners and administrators

Organisation owners and administrators are responsible for managing membership, permissions, billing (where applicable), and compliance with these Terms within their workspace. You are responsible for the content your team members upload or create in the Service.

Age requirement

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. The Service is intended for business use.

4. Acceptable use policy

You agree not to, and not to permit others to:

• use the Service for any unlawful, fraudulent, or harmful purpose;
• upload or distribute content that infringes intellectual property or privacy rights, or that is defamatory, obscene, or harassing;
• attempt to gain unauthorised access to the Service, other accounts, or our systems or networks;
• interfere with or disrupt the integrity or performance of the Service, including by introducing malware or conducting automated scraping beyond permitted API use;
• reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent permitted by law;
• resell, sublicense, or provide the Service to third parties without our written consent;
• use the Service to send unsolicited commercial messages in violation of applicable spam laws; or
• misrepresent your identity or affiliation with any person or organisation.

We may investigate violations and suspend or terminate access where we reasonably believe you have breached this policy or pose a risk to the Service or other users.

5. Your content

You retain ownership of content you or your organisation submit to the Service ("Your Content"), including tasks, attachments, logos, and messages. You grant ClearTask a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display Your Content solely as necessary to provide and improve the Service, comply with law, and enforce these Terms.

You represent that you have all rights necessary to submit Your Content and that Your Content does not violate these Terms or any applicable law. You are solely responsible for the accuracy and legality of Your Content.

6. Intellectual property

ClearTask and its licensors own all rights, title, and interest in the Service, including software, design, branding, documentation, and all related intellectual property, excluding Your Content. These Terms do not grant you any rights to our trademarks, logos, or brand features except as necessary to use the Service in accordance with these Terms.

Feedback or suggestions you provide about the Service may be used by us without restriction or compensation to you.

7. Third-party services

The Service integrates with third-party providers for hosting, email delivery, and push notifications, as described in our Privacy Policy. Your use of those features may be subject to additional third-party terms. We are not responsible for third-party services outside our reasonable control.

8. Fees and free tier

ClearTask may offer free and paid plans. Where paid plans are offered, fees, billing cycles, and cancellation terms will be presented at the time of purchase. Failure to pay applicable fees may result in suspension or termination of access to paid features.

9. Termination

By you

You may stop using the Service at any time. Organisation owners may request deletion of a workspace by contacting support@cleartask.com.au.

By us

We may suspend or terminate your access to the Service immediately if you materially breach these Terms, if required by law, or if continued provision of the Service poses a security or legal risk. Where reasonable, we will provide notice before termination.

Effect of termination

Upon termination, your right to access the Service ceases. We may delete or de-identify Your Content after a reasonable retention period, except where we are required to retain data by law. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that all tasks, reminders, or notifications will be delivered without delay or failure. You are responsible for maintaining appropriate backups of critical business records where required.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other applicable legislation that cannot be lawfully excluded.

11. Limitation of liability

To the maximum extent permitted by law, ClearTask and its directors, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amount you paid us for the Service in the 12 months preceding the claim, or (b) AUD $100.

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited, at our option, to re-supply of the Service or payment of the cost of having the Service re-supplied.

12. Indemnity

You agree to indemnify and hold harmless ClearTask from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, or your breach of these Terms, except to the extent caused by our gross negligence or wilful misconduct.

13. Governing law

These Terms are governed by the laws of the Australian Capital Territory, Australia. You submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory and courts of appeal from them.

If you are a consumer, you may also have rights under the laws of the state or territory in which you reside that cannot be excluded by agreement.

14. General

• Entire agreement — These Terms and the Privacy Policy constitute the entire agreement between you and ClearTask regarding the Service.
• Severability — If any provision is found unenforceable, the remaining provisions remain in effect.
• No waiver — Failure to enforce a provision is not a waiver of our rights.
• Assignment — You may not assign these Terms without our consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

15. Contact us

For questions about these Terms, please contact:

ClearTask — Support
Email: support@cleartask.com.au
Web: app.cleartask.com.au

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